At the Ideas of India Summit 2026, hosted by ABP Network, renowned educationist and hospitality leader Dr. Suborno Bose shared compelling insights into how artificial intelligence is transforming the global hospitality ecosystem. Speaking under the theme ‘The New World Order,’ Dr. Bose highlighted how technology is redefining service, learning, and leadership in an increasingly digital world. Clarifying with a smile, “I may not be a chef, but I am deeply connected to hospitality,” he explained how AI is no longer a futuristic concept but an operational reality. From smart kitchens and predictive guest experiences to data-driven curriculum in hospitality education, AI is streamlining processes while enhancing personalization. Dr. Bose emphasized that the real transformation lies in blending human warmth with technological precision. Hospitality, at its core, remains about people and emotions, but AI enables efficiency, sustainability, and global scalability. He discussed how future-ready professionals must embrace digital literacy alongside traditional service ethics. Aligning with India’s vision toward 2047, he underlined the importance of skill development, innovation, and entrepreneurial thinking to build a self-reliant service economy. As global travel, tourism, and lifestyle industries evolve, India has the opportunity to position itself as a leader in smart hospitality solutions. The conversation offered a forward-looking perspective on how education, AI, and human-centric service models can co-exist. It reinforced the idea that in the new world order, success belongs to those who adapt, innovate, and balance technology with empathy.
