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The advisory follows a cyberattack on a third-party service provider that disrupted check-in and boarding operations at several major European airports, including London’s Heathrow
Air India (File photo)
Air India issued a travel advisory on Saturday for passengers flying from India to London, asking them to complete web check-in before heading to the airport.
The notice follows a cyberattack on a third-party service provider that disrupted check-in and boarding operations at several major European airports, including London’s Heathrow.
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“A third-party passenger system disruption at Heathrow may cause delays in the check-in process. Our ground teams in London are working to minimise inconvenience,” the airline said in its advisory.
It added that passengers departing from London should complete online check-in to help ensure smoother processing at the airport.
#TravelAdvisoryA third-party passenger system disruption at Heathrow may cause delays in the check-in process. Our ground teams in London are working to minimise inconvenience.
Passengers flying with us from London today are advised to complete their web check-in before…
— Air India (@airindia) September 20, 2025
Cyberattack Hits Key Airports
The disruption comes after airports in London, Brussels, and Berlin reported delays and cancellations linked to the cyber attack.
According to The Independent, at least four flights were cancelled at Brussels Airport.
Aviation regulator Eurocontrol said airlines were asked to cancel half their scheduled flights to and from the Belgian capital between 4 am GMT on Saturday and 2 am GMT on Sunday.
Brussels Airport confirmed that the incident forced a shift to manual check-in and boarding.
Collins Aerospace, the company providing check-in and baggage systems at multiple global airports, acknowledged that the cyberattack was impacting “select airports” and electronic passenger processing.
Extent Of Disruption
So far, Heathrow, Brussels, and Berlin airports have warned of delays and possible cancellations.
Low-cost carrier EasyJet said it was monitoring the situation but did not expect its schedule for the rest of Saturday to be affected.
“We’re aware of an IT system issue affecting a small number of airports,” a spokesperson told Reuters.
London, United Kingdom (UK)
September 20, 2025, 16:24 IST
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