Ayushman Bharat Scheme: Where And How To Complain If Hospital Denies Treatment | Explained

Last Updated:August 19, 2025, 14:56 IST

Over 41 crore Ayushman cards issued for free treatment up to Rs 5 lakh. Cardholders can complain if treatment is denied via helpline 14555 or the official portal

If a hospital has the required facilities but denies treatment to Ayushman cardholders, it could be removed from the Ayushman Bharat empanelled hospital list. (News18)

The Ayushman Bharat Yojana was introduced to provide free medical treatment to underprivileged individuals across India. As of July 2025, more than 41 crore Ayushman cards have been issued under the Ayushman Bharat Pradhan Mantri Jan-Arogya Yojana, allowing eligible individuals to receive treatment worth up to Rs 5 lakh per year.

Wide Network Of Hospitals

The scheme includes a vast network of 31,466 empanelled hospitals nationwide, of which 14,194 are private institutions. Ayushman cardholders can avail themselves of treatment at any hospital listed under the scheme.

What If A Hospital Refuses Treatment?

Despite being on the panel, some hospitals may refuse to provide treatment, which goes against the scheme’s rules. If the hospital has the necessary facilities for the illness in question, it is obligated to offer treatment to the cardholder.

Refusal can result in government action, including removal from the panel.

How To File A Complaint If Hospital Denies Treatment?

If a hospital denies treatment under the Ayushman Bharat health scheme, the Ayushman cardholders may lodge a complaint through the toll-free number or via the official portal.

National Helpline: 14555 — Available in multiple languages, including Hindi and English, from any state.

State-Specific Helplines

• Uttar Pradesh: 1800 1800 4444
• Madhya Pradesh: 1800 233 2085
• Bihar: 104
• Uttarakhand: 155368 / 1800 180 5368

Online Complaint Registration

If your complaint remains unresolved via phone, you can submit it online through the official portal:

Register Complaint Here

Steps To Register A Complaint

1. Visit: Central Grievance Redressal and Management System
2. Click on ‘Register Your Complaint’
3. Enter the captcha code and choose the appropriate scheme
4. Fill in the required details to complete the registration

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