Maruti Suzuki said it has added its latest 1,000 service touchpoints in around two years, reflecting an accelerated expansion of its service infrastructure.Maruti Suzuki India on Thursday expanded its after-sales network to 6,000 service touchpoints with the inauguration of a new workshop in Kozhikode, Kerala.
The company said it plans to add around 500 service touchpoints during FY27, further expanding its presence beyond the over 3,000 cities and towns it currently serves.
“In the automobile business, along with the product, the convenience of quality service support is essential to enhancing a customer’s vehicle ownership experience. As our customer base continues to grow, we are equally focused on expanding our service network,” said Hisashi Takeuchi, Managing Director and CEO, Maruti Suzuki India.
After-sales expansion gathers pace
Maruti Suzuki said it has added its latest 1,000 service touchpoints in around two years, reflecting an accelerated expansion of its service infrastructure. The newly inaugurated workshop, spread across 1,820 sq. metres, is equipped with service bays, body repair facilities, EV servicing capability and charging infrastructure, with provision for future expansion.
In FY26, the automaker opened a record 502 service touchpoints and serviced more than 2.84 crore vehicles, the highest annual service volume in the company’s history.
Maruti Suzuki’s after-sales network comprises ARENA and NEXA workshops, Maruti Suzuki Sales and Service Points (MSSSPs), rural workshops, Service-on-Wheels and authorised service stations.
The company has also expanded digital after-sales offerings through its mobile app, AI-powered S-Assist virtual assistant and Vehicle Health Card, aimed at improving customer service and vehicle maintenance.
