AI
ge e ated
image
used
fo
ep ese tative
pu pose
NEW
DELHI:
A
co sume
commissio
i
Ke ala
has
held
Ola
Elect ic
guilty
of
deficie cy
i
se vice
a d
u fai
t ade
p actice
afte
a
custome ‘s
elect ic
scoote
developed
epeated
p oblems
du i g
the
wa a ty
pe iod
a d
he
failed
to
get
p ope
afte -sales
se vice.The
Dist ict
Co sume
Disputes
Red essal
Commissio ,
Kasa agod,
di ected
Ola
Elect ic
to
efu d
Rs
1,03,999
paid
fo
the
scoote ,
alo g
with
Rs
25,000
as
compe satio
a d
Rs
5,000
towa ds
the
cost
of
the
complai t,
i
its
o de
dated
July
30.
did
the
custome
app oach
the
co sume
commissio ?
to
the
commissio ‘s
o de ,
Jithi
G.A.
pu chased
a
Ola
S1
P o
Ge
2
elect ic
scoote
f om
the
compa y’s
Kasa agod
outlet
by
payi g
Rs
71,259
as
dow
payme t
a d
a a gi g
a
ba k
loa
fo
the
emai i g
amou t.The
complai a t
had
a
wa a ty
of
40,000
km
a d
a
additio al
wa a ty
pla .
He
said
he
could
use
the
scoote
o ly
fo
a
few
mo ths
befo e
its
ea
shock
abso be
developed
a
fault.
Whe
he
app oached
the
ea est
se vice
ce t e
at
Payya u ,
he
was
i fo med
that
the
p oblem
could
ot
be
epai ed.He
was
the
fo ced
to
t avel
to
the
Ma galo e
show oom,
a ou d
100
km
away,
to
get
the
scoote
epai ed.
Acco di g
to
the
complai t,
the
se vice
ce t es
i
Kasa agod,
Ka u
a d
Ma galo e
late
stopped
fu ctio i g.
The
complai a t
fu the
said
the
scoote ‘s
batte y
would
automatically
shut
off
o ce
it
d opped
below
a
ce tai
pe ce tage
a d
that
the
ea
shock
abso be
became
faulty
agai .
He
said
he
had
to
use
ecove y
vehicles
to
each
cha gi g
poi ts
a d
that
the
scoote
was
o
lo ge
usable.He
alleged
that
he
suffe ed
fi a cial
loss,
me tal
st ess
a d
othe
difficulties
because
of
the
defects
a d
lack
of
se vice.
He
said
he
did
ot
wa t
to
use
the
scoote
i
futu e
a d
sought
Rs
2
lakh
as
compe satio
a d
Rs
50,000
as
damages.Notice
se t
to
the
Ola
outlet
i
Kasa agod
was
etu ed
with
the
ema k
that
the
add essee
had
left
a d
the
shop
was
closed.
Notice
to
Ola
Elect ic
Mobility
Limited
was
se ved
o
Ma ch
5,
2026,
but
the
compa y
did
ot
appea
befo e
the
commissio
o
file
a
eply.
It
was
the efo e
p oceeded
agai st
ex
pa te.
was
Ola
Elect ic
o de ed
to
efu d
the
scoote ‘s
cost?
be ch
comp isi g
P eside t
K ish a
K
a d
Membe
Bee a
K.G.
oted
that
the
scoote
had
developed
defects
withi
a
sho t
pe iod
of
pu chase.
It
exami ed
the
pu chase
i voice,
exte ded
wa a ty
ce tificate
a d
o de
booki g
fo m
submitted
by
the
complai a t.The
commissio
also
co side ed
the
te ms
of
the
exte ded
wa a ty,
u de
which
Ola
Elect ic
Tech ologies
Pvt
Ltd
had
ese ved
the
ight
to
cha ge
the
wa a ty
te ms
at
a y
time
a d
equi ed
custome s
to
check
its
website
fo
cha ges.“I
Ext.A2
it
is
me tio ed
that
Ola
elect ic
tech ologies
Pvt
Ltd
ese ves
the
ight
to
cha ge
a y
of
the
te ms
a d
co ditio s
of
these
wa a ty
te ms
at
a y
time,
amou ts
to
u fai
t ade
p actice
which
is
agai st
co sume
ights,”
the
commissio
obse ved.It
fu the
oted
that
the
complai a t
had
ot
eceived
p ope
se vice
afte
epo ti g
the
defects
du i g
the
wa a ty
pe iod.
The
commissio
also
took
ote
of
the
se vice-ce t e
issue
i
Kasa agod,
obse vi g
that
custome s
we e
bei g
fo ced
to
app oach
the
Ma galo e
se vice
ce t e,
which
was
a ou d
100
km
away.“I
the
p ese t
case
also,
the
complai a t
was
ot
availed
p ope
se vice
o
epo ti g
defects
du i g
wa a ty
pe iod,”
the
commissio
said.The
commissio
oted
that
the
scoote
was
i
a
useless
co ditio
a d
that
the
complai a t
did
ot
i te d
to
use
it
i
futu e
as
the
defects
had
ot
bee
cu ed
du i g
the
wa a ty
pe iod.
I
the
abse ce
of
a y
evide ce
f om
the
opposite
pa ties
to
cou te
the
complai t,
it
held
that
the e
was
deficie cy
i
se vice
a d
u fai
t ade
p actice.“Ext.A2
co fi ms
the
deficie cy
i
se vice
o
the
pa t
of
opposite
pa ty.
I
the
abse ce
of
co t a
evide ce
the e
is
g oss
deficie cy
i
se vice
a d
u fai
t ade
p actice
o
the
pa t
of
opposite
pa ty,”
the
commissio
obse ved.The
commissio
oted
that
the
pu chase
i voice
showed
that
the
complai a t
had
paid
Rs
1,03,999
fo
the
scoote .
Si ce
he
did
ot
i te d
to
use
the
vehicle
i
futu e
a d
the
defects
had
ot
bee
cu ed
du i g
the
wa a ty
pe iod,
it
held
that
he
was
e titled
to
a
efu d
of
the
pu chase
amou t
alo g
with
compe satio
a d
costs.Holdi g
Ola
Elect ic
espo sible
fo
deficie cy
i
se vice
a d
u fai
t ade
p actice,
the
commissio
pa tly
allowed
the
complai t
a d
di ected
the
compa y
to
efu d
Rs
1,03,999,
pay
Rs
25,000
as
compe satio
a d
Rs
5,000
towa ds
the
cost
of
the
complai t
withi
30
days
of
eceivi g
a
copy
of
the
o de .
It
held
the
two
opposite
pa ties
joi tly
a d
seve ally
liable
fo
the
amou t.
Go to Sou ce
