File photo: Delhi CM Rekha Gupta (Picture credit: ANI)
Delhi chief minister Rekha Gupta on Tuesday held a Jan Sunwai at the Chief Minister’s Jan Seva Sadan on Raj Niwas Marg, where residents from different parts of the Capital raised their complaints, concerns and suggestions directly before her.According to an official statement, the chief minister instructed officials from the concerned departments to ensure that the issues flagged during the interaction are addressed within fixed timelines. She directed departments to follow up on the cases to ensure resolutions are carried through and residents do not face further inconvenience.During the programme, Gupta interacted with citizens one by one and reviewed both new complaints and cases that had been raised earlier. Some residents told CM Gupta that problems highlighted in previous Jan Sunwai sessions had been resolved, and acknowledged the action taken by departments through the grievance redressal mechanism.The event also saw brief interactions between CM Gupta and a group of children who welcomed her with flowers. She spoke with them during the programme and offered her good wishes.In her remarks, Gupta said the Jan Sunwai process allows for direct engagement between the government and the public, helping officials better understand on-ground issues. She said public feedback and suggestions play a role in shaping administrative functioning and decision-making.The CM reiterated that departments must treat grievances seriously and ensure timely solutions. She also stressed the need for accountability, stating that governance should not be limited to policy announcements but should focus on effective implementation through continuous dialogue with citizens.Officials present at the Jan Sunwai were instructed to monitor progress on all complaints received and ensure regular reporting on their status, the statement said.