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New e-service: Oman launches online portal to pay for damage to road infrastructure after accidents

New e-service: Oman launches online portal to pay for damage to road infrastructure after accidents

Muscat Municipality now enables electronic submission and payment for road infrastructure damages/Representative Image

Authorities in Oman have launched a digitized system allowing drivers and vehicle owners to conveniently pay for damages caused to public road infrastructure after traffic accidents, all through a secure online portal. The initiative, which is part of a broader push for digital transformation, streamlines the settlement of infrastructure repair costs for street lighting, traffic signals, barriers, and landscaped areas affected in accidents.TL;DR:

  • p]:pt-0 [&>p]:mb-2 [&>p]:my-0″> The process requires an official damage assessment from the Royal Oman Police, followed by online application and review.
    • p]:pt-0 [&>p]:mb-2 [&>p]:my-0″> Traffic signs and signals
    • p]:pt-0 [&>p]:mb-2 [&>p]:my-0″> Asphalt layers and road markings
    • p]:pt-0 [&>p]:mb-2 [&>p]:my-0″> Shock-absorbing barriers and roadside protections

In 2024, Oman recorded 338 accidents involving vehicles hitting fixed roadside objects, with incidents spread across Muscat, Musandam, Al Dhakiliyah, South and North Al Sharqiyah, and Al Dhahirah regions. This online system aims to streamline these cases, reduce downtime for accident claims and repairs, and enhance transparency for both authorities and citizens.Oman’s online payment solution for road infrastructure damages delivers greater efficiency for accident claims and repair settlements, reflecting the government’s move toward easier, technology-driven citizen services. The system not only improves administrative response for those involved in traffic accidents but helps municipalities manage public assets with clarity and speed.

FAQ

  • p]:pt-0 [&>p]:mb-2 [&>p]:my-0″> 2. How does one apply for payment of road damage repairs?
    Drivers must first get an official damage assessment from the Royal Oman Police, then submit a request with the assessment on the Muscat Municipality online portal.
  • p]:pt-0 [&>p]:mb-2 [&>p]:my-0″> 4. How is the cost calculated and finalized?
    A technical team inspects and repairs the damage before issuing a detailed report; payment is then made online followed by a clearance letter.

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